Pre Booking, Bookings & Ticketing
Q: What information will you need when I make a booking?
A: We will need the passengers full name as it appears in their passport, your contact details and if it is an international trip, check passengers passport validity, validity must be more than 6months from the date of travel. Please be informed this is an airport authority restriction, even if it short 1day to 6months, the authority will not allow passenger to enter their country even if passenger travel on government purpose or personal purpose.
Q: When do I have to pay for my air ticket?
A: The airlines set rules as to when the latest time a ticket must be issued after a booking has been made with which we must comply. Every airline and every fare has a different rule If we do confirm the booking and commit payment by the deadline set by a respective airline, the fare is automatically cancelled by the reservation system and we would have to rebook the flights if possible. You may lose the fare originally quoted and your seats if the flight is full!
Q: Am I able to book my seats prior to departure?
A: Most airlines allow passengers and travel agents to pre-seat their clients, however, this is never guaranteed. Should there be an aircraft change or should the flights be re-scheduled, this information is discarded, and you are therefore never guaranteed of the seats reserved.
Q: Can I change my flights or cancel once my ticket has been issued?
A: Once again each airline has their own rules with regards to flight changes or cancellations. We advise you to always check what penalties there may be on the specific ticket you are purchasing..
Q: What happens to my air ticket if I did not fly for an unforeseen reason?
A: Depending on the rules of the ticket and the fare we would either hand it in for refund or you would be able to make use of it at a later stage.
Preparing for your flight
Q: What is the usual baggage allowance for economy class or business class?
A: 20kg for economy class, 30kg for business class
Q: How do I travel with my golf clubs or other unusual items?
A: These items are treated as normal check-in luggage and therefore form part of your baggage allowance. Always ensure that your items are correctly packaged.
Q: How long do I need to be at the airport prior to departure?
A: For domestic flights, one hour before departure and between two and three hours for international departures.
While you are travelling
Q: What happens if I fall ill or I am injured while travelling?
A: We are strongly recommend to buy travel insurance beforehand. If you pay for your air ticket by credit card, you are automatically covered by standard insurance.
Q: Are the trains in Cambodia safe?
A: Well there's only the one train that runs now -- from Phnom Penh to Battambang -- once a week. It's a very very very slow train, and the biggest issue is abject boredom. Come the evening, the passengers can get pretty drunk, so you'll want to keep your wits about you. Also, note the rook leaks, so wet season train runs are wet indeed.
Q: Is a fan room okay, or should I budget for air-con?
A: It depends. An air-con room can bring the sniffles along with cold air. Fan rooms are generally better ventilated and have easily opened windows -- often preferable in a beach hut. Cheaper air-con rooms in particular can be grimy and stuffy, often with air-con that doesn't actually work very well or is very noisy. If you can't open the windows and there is a blackout, they can be downright unpleasant.
On the other hand, if you're travelling in the steamy heat of March to May and you haven't acclimatised or you find it difficult to function in hot weather, air-con can be invaluable and worth the extra couple of dollars. Another issue with fan rooms is that by leaving the windows open at night you open yourself to the risk of theft.
Q: What are Cambodia's visa requirements?
A: A couple of photos, a valid passport and $20 are the official requirements for a month-long single entry tourist visa. This can be extended within the country, most easily through agents. Business visas are also available, costing $25, and can be extended for up to a year, with multiple entry.
The Cambodian Ministry of Foreign Affairs and International Cooperation launched in mid 2006 an e-Visa programme that enables travellers to apply for their Cambodian visas online. With this new service, applicants are able to obtain a visa in 3 days, with just a few clicks.
To apply for an e-Visa, applicants need to have a passport valid for at least 6 months, 2WORLD TRAVEL could assist you with that the visa costs US$25 and there is a $5 service fee. Note this visa is only good for arrival to Siem Reap and Phnom Penh international airports. Please send the passport copy and a recent passport size photos in JPEG format to Email:
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then you will get the confirmation within 3days of E-visa.
Q: Are credit cards accepted in Cambodia?
A: Not generally, but most top-range hotels, Travel Agencies, some middle range and very few lower range hotels will accept them. Very few restaurants and bars accept them. Most travel agents prefer cash. If you can use them, expect to be charged a 3% surcharge.
Q: Is western food available in Cambodia?
A: In the major tourist centres western food of varying quality is available. Outside these areas, it's rare.
Q: Can I drink the tap water in Cambodia?
A: Generally, it's not a good idea. Rely on bottled water where possible.
Q: Where can I learn Khmer?
A: The most common place to study Khmer is in Phnom Penh. Most classes are aimed at expats with term-long, one-on-one and group classes available. Classes can be undertaken at a school, in your home or in a restaurant or bar. Most choose to learn spoken Khmer first, following later with reading and later still writing.
FAQs
